Support

At Taskstream, the quality of the support we provide is as important to us as the technology we deliver.

When you choose Taskstream, you don’t just get a thank you and a user’s manual. You get the support and guidance of dedicated, experienced professionals. People who understand the cultural and technical challenges you face. People who have helped hundreds of institutions use assessment to advance educational excellence.

Expert support at every stage
As a client, you benefit from in-depth technical and educational expertise at every stage of the process: needs assessment, setup, and ongoing support.

Comprehensive needs and readiness assessment
With advanced degrees and decades of experience in education, our Education Solutions team is highly qualified to identify the appropriate solution for your needs. They will work closely with you to understand your current practices and future goals, focusing not only on your technical wish list but also on your institution’s culture of assessment.

Hands-on implementation guidance
Once you become a client, experienced Implementation Specialists work with you to ensure you get the most benefit from our solutions. A dedicated Integration Services team provides advanced technical support to ensure that Taskstream works smoothly with other systems at your institution. What’s more, we provide you with unlimited strategic, functional, and technical support.

Unlimited support for ALL users
Our highly responsive, deeply knowledgeable Mentoring Services team is available seven days a week to answer any questions that you, your colleagues, and your students may have. Faculty, administrators, and college-level students can email help@taskstream.com or call 1.800.311.5656 to speak directly with a friendly Taskstream expert.